Frequently Asked Questions

TheLooma is an AI-powered automation platform for modern brands. We offer AI Shopping Helpers for ecommerce automation on Telegram. Our mission is to help brands scale their presence and engagement through intelligent automation.

TheLooma is built for modern brands, ecommerce stores, content creators, startups, and agencies looking to automate their customer engagement and social media growth. Whether you're a solopreneur or a large brand, our tools scale with your needs.

No! TheLooma is designed to be user-friendly with no coding required. Our guided onboarding process walks you through setup step-by-step, and our intuitive dashboard makes it easy to manage everything.

Yes! We offer a 14-day free trial so you can test all features before committing to a paid plan. No credit card required to start your trial.

AI Shopping Helpers creates an AI-powered bot on Telegram that represents your brand. It can answer customer questions, recommend products, send promotional campaigns, and provide analytics—all automatically. You simply connect your product catalog, set your brand personality, and let the AI handle customer interactions 24/7.

We support Shopify, WooCommerce, BigCommerce, Magento, and most major ecommerce platforms. You can also add custom products manually or via CSV upload if you use a custom solution or don't have an existing store.

Customers can search through your entire product catalog using natural language. They can ask questions like "show me red running shoes under $100" or "what's good for sensitive skin?" Your AI understands the intent and finds matching products, then provides personalized recommendations based on customer preferences and behavior.

Yes! You can upload files (PDFs, documents, product manuals) or add text directly to your knowledge base. Your AI learns from everything you upload, including product specifications, shipping policies, return information, sizing guides, FAQs, care instructions, and more. This helps the AI answer complex questions and provide detailed, accurate information about your brand.

Yes! You can define your bot's tone, brand guidelines, FAQs, and personality traits. You can make it professional, casual, fun, or match any brand voice you want. You approve all major decisions before going live.

Our AI is trained on your specific product catalog and brand information, resulting in highly accurate responses. The system learns from interactions and improves over time. You can review conversations and provide feedback to further train the AI.

Yes! Customers can browse products, get recommendations, and receive checkout links directly in Telegram. We integrate with your existing checkout system, so there's no need to rebuild anything.

You can create and schedule promotional blasts to your subscriber list directly through Telegram. Set the message, timing, audience segments, and the bot sends it automatically. You can also create questionnaires to collect customer preferences.

You get detailed analytics including chat transcripts, common queries, search intent, link clicks, conversion tracking, user demographics, campaign performance, and ROI attribution. All data is available in real-time through your dashboard.

Telegram messages typically see 80%+ open rates compared to 15-25% for email. This is because Telegram messages appear as push notifications and aren't filtered as spam.

Absolutely! Many brands use Telegram AI Helpers as their primary customer support channel. The AI handles common questions 24/7, and you can take over manually for complex issues.

No! You can add unlimited products to your catalog. The AI can handle product libraries of any size.

We offer flexible pricing plans based on your needs. Plans start at $49/month for AI Shopping Helpers. Contact us for custom enterprise pricing. All plans include a 14-day free trial.

Yes! Save 20% when you choose annual billing. We also offer discounts for startups, nonprofits, and educational institutions.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency. Enterprise customers can also pay via invoice.

Yes! There are no long-term contracts. You can cancel your subscription anytime from your dashboard. If you cancel, you'll retain access until the end of your billing period.

We offer a 30-day money-back guarantee. If you're not satisfied with TheLooma within the first 30 days, contact us for a full refund.

The 14-day free trial includes access to all features of your chosen plan. No credit card required to start. You'll only be charged if you decide to continue after the trial.

AI Shopping Helpers can be set up in under 15 minutes. We include guided onboarding to help you get started quickly.

No! Our integrations are designed to be plug-and-play. For Telegram AI, you simply connect your ecommerce platform with one click. For AutoX, you authenticate your X account and you're ready to go.

We offer white-glove onboarding for all customers. Our team will guide you through setup via video call, answer questions, and ensure everything is configured correctly.

Yes! You can import existing customer data to personalize interactions and improve your AI Shopping Helper's recommendations.

Yes! We integrate with popular tools like Zapier, Google Analytics, Slack, HubSpot, and more. We also offer API access for custom integrations.

Yes! We offer migration assistance to help you move from other Telegram bot platforms. Our team will help transfer your data and settings.

We take security very seriously. All data is encrypted in transit and at rest using industry-standard encryption. We're SOC 2 Type II compliant and undergo regular security audits.

Only you and authorized team members have access to your customer data. TheLooma employees never access your data unless you explicitly request support assistance.

Absolutely not. We never sell, rent, or share your customer data with third parties. Your data belongs to you.

Yes! All Telegram campaigns include easy opt-out options. We automatically handle unsubscribe requests and maintain opt-out lists for a better user experience.

Data is stored on secure servers in the US and EU (you can choose your region). We use AWS and Google Cloud for hosting with enterprise-grade security.

Yes! We guarantee 99.9% uptime. Our systems are monitored 24/7, and we have automatic failover and backup systems in place.

We offer email support (response within 24 hours), live chat support (business hours), comprehensive documentation, video tutorials, and priority support for premium plans.

Phone support is available for enterprise customers and by appointment for other plans. All customers can book video calls for onboarding and training.

Yes! We have extensive documentation, video tutorials, use case examples, and best practices guides available 24/7 in our knowledge base.

Contact our support team immediately via live chat or email. We'll investigate and resolve issues quickly. We also have a status page where you can check system health.

Yes! We offer team training sessions via video call for enterprise customers. We can train your customer service team, marketing team, or anyone who will use TheLooma.

Absolutely! We love hearing from customers. Submit feature requests through your dashboard, and we actively consider all suggestions for our product roadmap.

TLM is TheLooma's utility token that powers premium features, partner rewards, and community incentives across all TheLooma products.

No! You can use TheLooma with traditional payment methods. TLM tokens are optional and provide additional benefits like discounts, priority support, and exclusive features.

You can participate in the presale at presale.thelooma.io, or purchase TLM on supported exchanges after launch. You can also earn TLM through referrals and community participation.

TLM holders get discounts on subscription plans, priority support, early access to new features, voting rights on product development, and exclusive community perks.

TLM will be listed on major exchanges after the presale concludes. We'll announce exchange listings through our official channels.